D365 Omnichannel with Twitter

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Before we start , you need to have following Prerequisites:-

CRM

Prerequisites :-

https://docs.microsoft.com/en-us/dynamics365/omnichannel/try-channels

https://docs.microsoft.com/en-us/dynamics365/omnichannel/system-requirements-omnichannel

Provision  OmniChannel:-

https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/omnichannel-provision-license

Assign roles:-

https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/add-users-assign-roles

Twitter

Prerequisites :-

https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-twitter-channel

Kindly refer to the below Video Tutorial

Thank You all

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